Bhakti Thakkar
About Bhakti Thakkar
Bhakti Thakkar is a Program Manager at Medallia in India, with a background in Information Technology and extensive experience in project management and client relations. Previously, he held various roles at Etech Global Services, where he developed technical solutions and managed teams.
Work at Medallia
Bhakti Thakkar has been serving as a Program Manager at Medallia since 2021. In this role, she collaborates with global managers based in the US and UK to develop technical solutions for the Customer Experience Management Suite. Her responsibilities include managing end-to-end project services, overseeing client communication, and maintaining customer relationships within the Customer Experience Management (CEM) organization.
Previous Experience at Etech Global Services
Prior to her current position, Bhakti Thakkar worked at Etech Global Services for several years in various roles. She began as a Business Analyst from 2014 to 2016, then progressed to Business Analyst II from 2016 to 2017. She served as Lead Analyst from 2017 to 2018, followed by a role as Associate Team Lead from 2020 to 2021. Finally, she held the position of Lead Analyst II and Team Lead from 2018 to 2020.
Education and Expertise
Bhakti Thakkar studied Information Technology at Gujarat Technological University in Ahmedabad, where she earned her Bachelor of Engineering (BE) degree from 2010 to 2014. She also attended Marwadi Education Foundation, achieving the same degree during the same period. She possesses technical expertise in JavaScript, HTML, CSS, XML, and SQL, which supports her roles in program management and technical solution development.
People Management Responsibilities
In her role at Medallia, Bhakti Thakkar is responsible for people management, which includes staffing and discussing personal growth and annual progress with team members. This aspect of her work emphasizes her commitment to fostering professional development and ensuring effective team dynamics within the organization.