Bill Staikos
About Bill Staikos
Bill Staikos serves as the Senior Vice President at Medallia and is a Startup Mentor at 76 Forward. With extensive experience in customer experience analytics and strategy, he has held significant roles at various financial institutions and hosts the award-winning podcast 'Be Customer Led'.
Work at Medallia
Bill Staikos serves as the Senior Vice President at Medallia, a role he has held since 2021. Based in Virginia, he leads the Industry Solutions team globally, focusing on areas such as Analytics, AI, Machine Learning, Employee Experience, Digital, and Contact Center solutions. His leadership contributes to Medallia's mission of helping organizations understand and improve customer and employee experiences.
Current Mentorship Role
Since 2021, Bill Staikos has been a Startup Mentor at 76 Forward, located in the Washington DC-Baltimore Area. In this capacity, he provides guidance to early-stage startups, emphasizing the importance of scaling customer experience. His mentorship aims to equip new businesses with the strategies necessary for effective customer engagement and satisfaction.
Previous Experience at JPMorgan Chase & Co.
Bill Staikos worked at JPMorgan Chase & Co. in various roles from 1997 to 2019. He served as the Head of Customer Experience Analytics & Strategy in Home Lending from 2016 to 2019. Prior to this, he held positions in Client Experience for both the Corporate & Investment Bank and the Commercial Bank divisions. His tenure at JPMorgan involved developing strategies to enhance customer experience across different banking sectors.
Educational Background
Bill Staikos earned his MBA from NYU Stern School of Business, where he studied Marketing, Statistics, and Strategy. He also holds a Bachelor of Science degree in Business Administration with a minor in Economics from the State University of New York College at Oswego. His educational background provides a strong foundation for his career in customer experience and analytics.
Podcast Hosting and Thought Leadership
Bill Staikos hosts the podcast 'Be Customer Led,' which has received recognition, including the Best Business Podcast award in the Quill Podcast Awards for 2021. The podcast is ranked among the Top 150 in Apple Management Podcasts. In addition to podcasting, he writes original thought pieces on various topics, including insights, analytics, technology, and leadership, contributing to discussions in the customer experience field.