Bjorn Lee
About Bjorn Lee
Bjorn Lee is a Program Manager in Professional Services at Medallia, with a strong background in technology consulting and customer experience management. He has held various roles in companies such as Ugam, Mindtickle, and Etech Global Services, and possesses expertise in managing projects that enhance brand value.
Current Role at Medallia
Bjorn Lee currently serves as a Professional Services Program Manager at Medallia, a role he has held since 2023 in Pune, Maharashtra, India. In this position, he is responsible for overseeing customer-facing projects that enhance brand value. His expertise in implementation and technology consulting is utilized to manage various initiatives effectively.
Previous Experience in Professional Services
Prior to his current role, Bjorn Lee worked at Mindtickle as a Professional Services Consultant from 2020 to 2022. He also held the position of Senior Consultant, Professional Services at Mindtickle for a brief period in 2022. His experience includes managing projects that focus on sales readiness and enablement, leveraging his background in customer experience management.
Career History in Business Analysis
Bjorn Lee has a solid foundation in business analysis, having worked at Etech Global Services from 2015 to 2019. He started as a Business Analyst and progressed to Lead Analyst. His roles involved analyzing business needs and implementing solutions that drive efficiency and effectiveness in operations.
Educational Background in Computer Applications
Bjorn Lee holds a Bachelor of Computer Application (BCA) degree from Christ College, Pune, which he completed from 2010 to 2013. He further pursued a Master of Computer Applications (MCA) at Dr. D.Y. Patil School of Management from 2013 to 2015. His education has provided him with a strong foundation in computers and information technology.
Expertise in Customer Experience Management
Bjorn Lee has developed expertise in customer experience management through his work with industry leaders such as Medallia and Qualtrics. He specializes in implementation and technology consulting, demonstrating strong research and implementation capabilities. His skills are particularly focused on managing projects for Fortune 500 companies.