Bruna Pachiari
About Bruna Pachiari
Bruna Pachiari is a Senior Sales Development professional specializing in Customer Experience and Employee Experience at Medallia. With extensive experience in sales and customer success across various companies, she leverages her deep understanding of technology solutions to enhance business relationships in Brazil.
Work at Medallia
Bruna Pachiari currently holds the position of Senior Sales Development - Customer Experience and Employee Experience at Medallia. She has been with the company since 2022, contributing to the enhancement of customer and employee experiences through technology solutions. Prior to her current role, she worked at Medallia as a Sales Development representative in the same area from 2021 to 2022. Her expertise includes a deep understanding of the Medallia platform, which measures the entire customer journey and enables real-time actions.
Previous Experience
Before joining Medallia, Bruna Pachiari worked in various roles that contributed to her expertise in customer success and sales. She served as an Executive Sales Specialist at Sympla from 2019 to 2021. Earlier in her career, she held positions in customer success at CSAV Liner Shipping and Alspac Transportes Internacionais e Agenciamento Ltda. She also worked as a Foreign Trade Analyst at Alspac from 2013 to 2016 and as an Operational at Chenda Cargo in 2007.
Education and Expertise
Bruna Pachiari holds a Master of Business Administration (MBA) in Sales Management from MBA USP/Esalq, which she completed from 2021 to 2023. She also earned a Bachelor's degree in International Relations from Faculdades Metropolitanas Unidas, studying from 2006 to 2010. Her educational background supports her specialization in establishing relationships with companies to enhance Customer Experience (CX) and Employee Experience (EX).
Skills and Focus Areas
Bruna specializes in starting new business relationships using outbound strategies, particularly within the Brazilian market. She focuses on helping companies find personalized projects to improve their customer and employee experiences. Her work emphasizes the importance of technology solutions in enhancing overall satisfaction for both customers and employees.