Candela Iborra

Candela Iborra

Senior Collections Specialist @ Medallia

About Candela Iborra

Candela Iborra is a Senior Collections Specialist with extensive experience in collections and analysis, currently employed at Medallia. She has previously worked at Kantar and Accenture, demonstrating strong negotiation skills and a commitment to continuous learning.

Work at Medallia

Candela Iborra has been employed at Medallia as a Senior Collections Specialist since 2021. In this role, she focuses on managing collections processes and enhancing customer satisfaction. Her responsibilities include resolving payment discrepancies and disputes, which contributes to improved customer commitment.

Experience at Accenture

Candela Iborra has worked at Accenture as a Collections Analyst for the USA market since 2015. Over her nine years in this position, she has demonstrated effective negotiation and communication skills, positively impacting monthly receivables targets. Her role involves managing collections and ensuring timely payments.

Previous Role at Kantar

Before joining Medallia, Candela Iborra worked at Kantar as a Senior Analyst from 2020 to 2022. During her two-year tenure in Ciudad de Buenos Aires, she contributed to various analytical projects, enhancing her expertise in collections and financial analysis.

Education and Expertise

Candela Iborra has a diverse educational background. She studied at Universidad de Buenos Aires, where she pursued a degree in Contador Público, completing the last three subjects from 2003 to 2020. Additionally, she obtained a Curso Despachante de aduanas from Universidad Tecnológica Nacional in 2020. She also has theatrical training in English from En Play and has pursued advanced English certifications from the University of Cambridge and CETAE.

Professional Development and Skills

Candela Iborra actively seeks opportunities for continuous learning and personal development in the field of collections. She has implemented automation tools using Bots to enhance the collections process, resulting in more timely and accurate information processing. Her strong focus on resolving payment discrepancies and disputes has contributed to improved customer satisfaction.

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