Carlos Hernandez
About Carlos Hernandez
Carlos Hernandez is a Director at Medallia in Mexico City, where he has worked since 2022. He holds a Master's degree in Computer/Information Technology Administration and Management from Tecnológico de Monterrey, and has experience in consulting and project management.
Current Role at Medallia
Carlos Hernandez serves as a Director at Medallia, a position he has held since 2022. He operates from Mexico City, where he contributes to the company's initiatives in customer experience management. His role involves overseeing strategic projects and ensuring alignment with organizational goals.
Experience at cxteam
Carlos Hernandez has been with cxteam since 2020, where he holds the position of Program Director. In this role, he manages various programs aimed at enhancing client engagement and operational efficiency. Prior to this, he worked as a Senior Project Manager at cxteam from 2015 to 2020, where he led multiple projects to successful completion.
Previous Consulting Experience
Before his current roles, Carlos Hernandez worked at Venture Consulting México as a Junior Consultant in 2015 for a duration of four months. This experience provided him with foundational skills in consulting and project management, which he later applied in his subsequent positions.
Educational Background
Carlos Hernandez studied at Tecnológico de Monterrey, where he completed his high school education from 2007 to 2010. He then pursued a Bachelor's degree in Engineering at Business and Information Technology from 2010 to 2014. Most recently, he obtained a Master's degree in Computer/Information Technology Administration and Management from 2021 to 2023.
Internship Experience at Bank of America
In 2014, Carlos Hernandez gained practical experience as an Intern in Production Support at Bank of America. This internship lasted for one month and allowed him to develop skills in a corporate environment, contributing to his professional growth.