Cassie Lotz, Ccxp
About Cassie Lotz, Ccxp
Cassie Lotz is a Senior Director and Head of CX Advisory at Medallia, where she has worked since 2022. She holds a Bachelor of Science in Business Administration from the University of Central Missouri and has experience in developing and testing new product offerings to improve customer experience solutions.
Work at Medallia
Cassie Lotz serves as the Senior Director and Head of CX Advisory at Medallia. She has held this position since 2022 and operates in a remote capacity. In her role, she focuses on enhancing customer experience solutions and has been instrumental in developing and testing new product offerings tailored for general agency partners.
Education and Expertise
Cassie Lotz earned her Bachelor of Science in Business Administration with a focus on Marketing from the University of Central Missouri. She attended the university from 1999 to 2003, completing her degree over four years. This educational background supports her expertise in customer experience and product development.
Background
Cassie Lotz has a professional background centered around customer experience and product management. Her current role at Medallia involves significant responsibilities in advising on customer experience strategies and iterating on product offerings to improve client satisfaction.
Achievements
In her capacity at Medallia, Cassie Lotz has contributed to the development and testing of new product offerings. Her work specifically targets enhancements for general agency partners, showcasing her commitment to advancing customer experience solutions.