Ccxp Rachel Terlau
About Ccxp Rachel Terlau
Rachel Terlau serves as the Global Head of Practice for Business to Business at Medallia, where she has worked since 2018. With a strong background in marketing and experience management, she is recognized for her ability to communicate effectively and drive consensus within teams.
Work at Medallia
Currently, Rachel Terlau serves as the Global Head of Practice, Business To Business at Medallia, a position she has held since 2018. In this role, she focuses on experience management, leveraging her deep understanding of culture and change impact. Prior to this, she worked as a Senior Manager, Embedded Expert at Medallia from 2017, contributing to various strategic initiatives. Her tenure at Medallia showcases her commitment to enhancing business practices and customer engagement.
Previous Experience
Before joining Medallia, Rachel Terlau held several key positions in various organizations. She worked at Avnet as the Director of Global Customer Engagement from 2013 to 2015 and as a Senior Manager of Digital Marketing from 2007 to 2013. Earlier in her career, she was a Marketing Program Manager at Digital Commercial Systems from 2005 to 2007. Her diverse background includes roles that emphasize customer engagement and digital marketing strategies.
Education and Expertise
Rachel Terlau holds a Master of Business Administration from Western International University, where she studied Marketing. She also earned a Bachelor of Arts in Psychology and Business Management from Ottawa University. Her educational background supports her expertise in experience management, process innovation, and customer engagement strategies. Additionally, she holds certifications as a Certified Customer Experience Professional and a Certified Change Management Practitioner.
Skills and Specializations
Rachel Terlau specializes in synthesizing complexity to facilitate effective decision-making and drive business strategies. She is known for her ability to communicate honestly and inspire teams, fostering consensus among diverse stakeholders. Her passion for process innovation is evident in her focus on improving both employee and customer experiences, which is a critical aspect of her current role.