Chioma Nwafor
About Chioma Nwafor
Chioma Nwafor serves as the Director of Healthcare Experience at Medallia, where she has led healthcare initiatives since 2021. With a background in social work and modern European languages, she combines interdisciplinary knowledge to enhance customer and employee experiences in the healthcare sector.
Current Role at Medallia
Chioma Nwafor serves as the Director of Healthcare Experience at Medallia, a position she has held since 2020. In this role, she leads healthcare experience initiatives, focusing on improving customer and employee interactions within the healthcare sector. Her work emphasizes the integration of AI technology to enhance these experiences. Nwafor's leadership in this area has been pivotal in driving Medallia's strategic objectives in healthcare.
Previous Experience at UnitedHealth Group
Before joining Medallia, Chioma Nwafor worked at UnitedHealth Group as a Strategic Client Executive from 2017 to 2020. Based in Richardson, Texas, she contributed to client strategy and relationship management, focusing on delivering value to healthcare clients. Her experience at UnitedHealth Group provided her with insights into the complexities of healthcare management and client needs.
Background in Healthcare and Social Work
Chioma Nwafor has a diverse background that combines healthcare and social work. She worked as a Medical Management Trainer and Clinical Health Advocate at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas from 2008 to 2011. This experience allowed her to develop skills in patient advocacy and healthcare management, which she applies in her current role.
Educational Qualifications
Chioma Nwafor holds a Bachelor's Degree in Modern European Languages from the University of Ibadan, which she completed from 1986 to 1990. Additionally, she studied Russian Language and Literature at Pushkin State Russian Language Institute for one year in 1988. She also earned a Master's Degree in Social Work/Sociology from Loma Linda University between 2003 and 2005. Her educational background supports her interdisciplinary approach in healthcare experience.
Expertise in AI and Healthcare Experience
Chioma Nwafor possesses expertise in leveraging AI technology to enhance customer and employee experiences in the healthcare sector. This focus on technology integration is a key aspect of her role at Medallia, where she aims to improve interactions and outcomes for healthcare clients. Her knowledge in this area positions her as a leader in the evolving landscape of healthcare experience management.