Chris Capozzi
About Chris Capozzi
Chris Capozzi serves as the Director of Professional Services at Medallia, a position he has held since 2022. He has a diverse background in customer success and project management, with previous roles at Medallia, D2L, and InMoment.
Work at Medallia
Chris Capozzi has been serving as the Director of Professional Services at Medallia since 2022. In this role, he oversees the delivery of professional services to clients, ensuring that they receive the necessary support to maximize their use of Medallia's solutions. Prior to this position, he worked as a Senior Program Manager at Medallia from 2020 to 2022, where he managed various programs and initiatives aimed at enhancing customer experience.
Previous Experience in Customer Success
Before joining Medallia, Chris Capozzi worked at D2L as a Customer Success Manager for four months in 2019, where he focused on client engagement and satisfaction. His career at InMoment spanned several roles, including Project Manager in Client Services from 2014 to 2015, Customer Success Manager from 2015 to 2019, and Project Coordinator in Client Services from 2012 to 2014. These positions provided him with extensive experience in managing client relationships and delivering successful project outcomes.
Educational Background
Chris Capozzi studied at the University of Toronto at Mississauga - Erindale College, where he earned a Bachelor of Arts degree in Communication and Media Studies from 2001 to 2005. He also studied at the University of Toronto, furthering his education in the same field. This academic background has equipped him with strong communication skills applicable in his professional roles.
Career Progression
Chris Capozzi's career has shown a steady progression in roles related to customer success and project management. He began his journey at InMoment as a Project Coordinator before advancing to Customer Success Manager and Project Manager. His transition to Medallia included roles as Program Manager and Senior Program Manager, culminating in his current position as Director of Professional Services.