Clement Lai
About Clement Lai
Clement Lai is a Principal Engineer at Medallia, where he has worked since 2021. He has extensive experience in software engineering and management, having held various roles at companies such as Oracle, SAP, IBM, and Panasonic Avionics Corporation.
Current Role at Medallia
Clement Lai serves as a Principal Engineer at Medallia, a position he has held since 2021. In this role, he is responsible for leading engineering initiatives and contributing to the development of Medallia's customer experience management solutions. His expertise in software engineering and systems integration supports the company's mission to help organizations understand and improve their customer interactions.
Previous Experience at SAP
Before joining Medallia, Clement worked at SAP as a Development Expert from 2020 to 2021. During his tenure, he focused on enhancing software solutions and contributing to development projects that align with SAP's strategic objectives. His experience at SAP added to his extensive background in software development and engineering.
Career at Oracle
Clement Lai has a significant history with Oracle, where he held multiple positions over a span of 12 years. He served as a Director of Internationalization Development from 2009 to 2016, overseeing initiatives to enhance software usability across different languages and regions. Prior to that, he worked as an Automation Architect from 2016 to 2019, where he developed a cross-product integration test framework and a test automation framework that is environment-agnostic.
Educational Background
Clement Lai holds a Master of Science in Computer Science from California State University, Chico, which he completed from 1996 to 1998. He also earned a Bachelor of Science in Electrical and Electronics Engineering from the same institution, studying from 1992 to 1995. His educational background provides a strong foundation for his career in software engineering and development.
Early Career at IBM and Panasonic Avionics
Clement began his career at IBM as a Software Engineer from 1996 to 1997, where he gained initial experience in software development. He later worked at Panasonic Avionics Corporation as a Principal Software Architect from 2019 to 2020, where he designed a comprehensive release dashboard to improve quality assessment and decision-making processes in software releases.