Connor O'brien
About Connor O'brien
Connor O'Brien is a Customer & Employee Experience Strategist at Medallia, where he connects organizations to their customers and employees through advanced experience management software. He leverages AI and machine learning to support industry leaders in enhancing their operations.
Work at Medallia
Connor O'Brien has been employed at Medallia since 2021, serving as a Customer & Employee Experience Strategist. In this role, he focuses on connecting organizations with their customers and employees through advanced experience management software. His work involves utilizing AI and machine learning to empower industry leaders via the Medallia Experience Cloud. O'Brien's contributions aim to enhance the overall experience for both customers and employees by enabling organizations to gather and interpret data effectively.
Previous Experience
Before joining Medallia, Connor O'Brien worked at Quant Accountability as a Data Artisan from 2020 to 2021. His tenure at Quant Accountability lasted for seven months and took place in Royersford, Pennsylvania. Prior to this role, he was a Business Development Intern at Yank Technologies, Inc. in 2019, where he worked for three months in Brooklyn, New York. These positions provided him with a foundation in data management and business development.
Education and Expertise
Connor O'Brien studied at Clarkson University, where he earned a Bachelor of Science degree in Innovation & Entrepreneurship from 2017 to 2021. His education provided him with knowledge and skills relevant to his current focus on customer and employee experience strategies. O'Brien's academic background supports his expertise in utilizing data-driven approaches to enhance organizational performance.
Professional Focus
Connor O'Brien's professional focus centers on helping organizations gather, interpret, and act upon data swiftly to improve customer and employee experiences. His strategic approach emphasizes the importance of experience management and the role of technology in facilitating better interactions between organizations and their stakeholders. O'Brien's work is aimed at driving meaningful improvements in organizational effectiveness.