Dana Zachor Kremer
About Dana Zachor Kremer
Dana Zachor Kremer is a Manager of Digital Solutions at Medallia, where she has worked since 2021. She has extensive experience in customer success and account management, having held various roles at Medallia and Infolinks, Inc., as well as a brief tenure at AllAspect.
Current Role at Medallia
Dana Zachor Kremer serves as the Manager of Digital Solutions at Medallia, a position held since 2021. In this role, Kremer oversees digital solutions initiatives, focusing on enhancing customer engagement and product offerings. Kremer has also been a Senior Digital Solutions Expert and Product Specialist at Medallia since 2019, contributing to the development and implementation of digital strategies that align with client needs.
Previous Experience at Medallia
Prior to the current managerial role, Dana Zachor Kremer worked at Medallia as a Customer Success Manager from 2018 to 2019. In this capacity, Kremer was responsible for ensuring client satisfaction and success with Medallia's products and services. This experience provided a foundation for Kremer's later roles within the company, focusing on digital solutions.
Experience at AllAspect
Dana Zachor Kremer held two positions at AllAspect. Initially, Kremer worked as a Senior Account Manager for five months in 2017, followed by a role as Account Manager from 2016 to 2017. These positions involved managing client accounts and developing strategies to enhance client relationships in the Tel Aviv Area.
Background in Customer Care and Success
Before joining Medallia, Dana Zachor Kremer worked at Infolinks, Inc. for five years, starting as an English Customer Care representative from 2009 to 2014, and later as a Success Manager from 2014 to 2016. These roles involved providing customer support and ensuring client success, which contributed to Kremer's expertise in customer relations.
Education and Expertise
Dana Zachor Kremer earned a Master’s Degree in Communication and Media Studies from Tel Aviv University, completing the program from 2013 to 2015. This educational background supports Kremer's professional roles in digital solutions and customer success, providing a strong foundation in communication strategies and media.