Danica Fong
About Danica Fong
Danica Fong is a Product Manager, Digital at Medallia, where she has worked since 2021. She has a diverse background in product management and support roles across various companies, including Box and Narvar.
Work at Medallia
Danica Fong has been serving as the Product Manager, Digital at Medallia since 2021. In this role, she focuses on enhancing digital product offerings and improving user experience. Her tenure at Medallia follows her previous position as Program Manager for Accessibility & Product Success, where she worked from 2017 to 2021. This experience has contributed to her expertise in product management within the digital landscape.
Previous Experience at Box
Danica Fong held multiple roles at Box, including Support Lead, Technical Consultant, Technical Support, and Support Engineer, from 2011 to 2016. Her responsibilities included managing customer support operations and providing technical assistance. This extensive experience at Box equipped her with a strong foundation in customer service and technical problem-solving.
Education and Expertise
Danica Fong earned a Bachelor of Arts degree in Economics and Sociology with a focus on Organizational Studies from the University of California, Davis, from 2006 to 2009. This educational background has provided her with insights into organizational behavior and economic principles, which she applies in her professional roles.
Background in Technical Roles
Danica Fong has a diverse background in technical roles, including her position as an Implementation Engineer at Narvar from 2016 to 2017 and as a Customer Support Specialist at SolarCity from 2010 to 2011. These roles involved implementing technical solutions and providing customer support, further enhancing her technical skills and understanding of client needs.