Daniel Brousseau
About Daniel Brousseau
Daniel Brousseau serves as the Head of Financial Services Industry Strategy and Experience at Medallia, where he focuses on enhancing customer experiences in the financial sector. With over 25 years of experience in various leadership roles, he specializes in customer experience strategy, operations, and metrics.
Work at Medallia
Daniel Brousseau serves as the Head of Financial Services Industry Strategy and Experience at Medallia since 2021. In this role, he focuses on helping financial services firms enhance their experience management. His responsibilities include overseeing strategic initiatives and ensuring that customer experience strategies align with operational goals. Brousseau's extensive background in customer experience positions him to drive significant improvements in how financial institutions engage with their clients.
Previous Experience in Customer Experience Strategy
Before joining Medallia, Daniel Brousseau held various leadership roles in customer experience strategy. He was the Vice President and Consulting Director at Forrester Research from 2013 to 2017, where he specialized in customer experience and digital strategy. He also served as the Senior Vice President and Head of Client Experience at City National Bank from 2018 to 2021, contributing to the bank's customer engagement initiatives. His experience spans multiple sectors, including financial services and technology.
Education and Expertise
Daniel Brousseau possesses over 25 years of experience in advising senior executives across various industries. His expertise includes customer experience strategy, operations, metrics, and CX data insights. He has a strong background in program and project management, business development, and strategic sales. Brousseau is skilled in digital experience strategy and design, customer journey transformation, and consulting leadership, which enables him to create and execute innovative customer strategies.
Background in Financial Services and Consulting
Brousseau has a diverse background in the financial services sector, having worked with several prominent organizations. His previous roles include Director of Customer Experience at West Monroe Partners and Managing Director at Seurat Company. He also co-founded Emperia and held a senior director position at FICO. His career began at SRI International, where he worked as a Principal Consultant in Technology and Innovation Management. This extensive experience contributes to his deep understanding of the industry.
Skills in Business Transformation
Daniel Brousseau is proficient in business transformation and change management. He has a proven track record of leading initiatives that improve operational performance and customer satisfaction. His accountability for P&Ls, sales targets, and performance metrics demonstrates his capability in driving financial performance through effective customer strategies. Brousseau's skills in go-to-market strategy and execution further enhance his ability to lead transformative projects in various sectors.