Daniel Valente
About Daniel Valente
Daniel Valente is a Senior Program Manager at Medallia, where he has worked since 2021. He has extensive experience in program management and strategy, having previously held various roles at Commonwealth Bank and IBM.
Current Role at Medallia
Daniel Valente currently serves as a Senior Program Manager at Medallia, a position he has held since 2021. In this role, he plays a pivotal part in the establishment of a professional services organization, particularly during the COVID pandemic, where he ensured the successful remote delivery of customer and business outcomes. His responsibilities also include contributing to pre-sales engagements, assisting the sales team in closing deals for new business and expansion opportunities. He acts as a trusted advisor in customer experience (CX) and employee experience (EX), facilitating discussions on initiative prioritization and program design.
Previous Experience at Commonwealth Bank
Prior to his current role, Daniel Valente worked at Commonwealth Bank in various capacities. He served as a Senior Manager in Strategy, Performance and Analysis from 2018 to 2019. Before that, he held multiple roles including Technical Business Analyst, Data Analyst, Manager of Process Architecture, and Enterprise Architecture Analyst from 2012 to 2018. His experience at Commonwealth Bank provided him with a strong foundation in strategy and analysis, contributing to his expertise in program management.
Experience at IBM and Cisco Systems
Daniel Valente's career includes experience at IBM and Cisco Systems. He worked as a Help Desk Analyst at IBM for eight months in 2012. At Cisco Systems, he served as a Lab Support Engineer for six months in 2010. These roles contributed to his technical skills and understanding of IT support and infrastructure, enhancing his overall capabilities in program management and analysis.
Educational Background
Daniel Valente studied at the University of Technology, Sydney, where he earned a Bachelor's degree in Computer Engineering and Finance from 2007 to 2013. This educational background provided him with a solid foundation in both technical and financial disciplines. He also completed his High School Certificate (HSC) at Oakhill College from 2002 to 2007, further preparing him for his future studies and career.