Darren Field
About Darren Field
Darren Field is a Technical Support Manager Operations at Medallia, where he has held various technical support roles since 2014. He has extensive experience in managing support services and has worked in multiple positions within Medallia and other organizations.
Work at Medallia
Darren Field has held multiple roles at Medallia since 2014. He started as a Technical Support Advocate, serving for two years until 2016. He then progressed to Senior Technical Support Advocate, a position he held for two years until 2018, focusing on the EMEA region. Following this, he took on the role of Delivery Lead Technical Support in London from 2018 to 2020 for two years. In 2020, he became Manager Technical Support, a role he maintained until 2023. Currently, he serves as Technical Support Manager Operations, a position he has held since 2022, managing an off-shore vendor group to facilitate first-line support functions.
Previous Experience
Before joining Medallia, Darren Field worked at Hammersmith and Fulham Homes Ltd in various capacities from 2003 to 2010. His roles included Administrations Officer, ICT Service Desk, and Property Services Administrations Officer. He also served as Garage Projects / Ancillary Services / Rehousing Officer for two years. Additionally, he worked at Apple Retail as a Specialist from 2010 to 2013 and at HarperCollins Publishers as a 1st / 2nd Line Support Analyst from 2013 to 2014.
Education and Expertise
Darren Field studied at Hurlingham & Chelsea from 1995 to 2000, completing a five-year program. He later attended William Morris Academy from 2000 to 2002, where he achieved Vocational A-Levels and Key Skills. His educational background supports his extensive experience in technical support and operations management across various organizations.
Technical Support Management
In his current role as Technical Support Manager Operations at Medallia, Darren Field focuses on enabling the delivery of Technical Support services across a wide range of Medallia products. His responsibilities include managing an off-shore vendor group to ensure efficient first-line support functions. His experience in technical support roles has equipped him with the skills necessary to lead and optimize support operations.