David Crisafi
About David Crisafi
David Crisafi serves as the Global Head of Professional Services & Success for North America at Medallia Experience Orchestration, a position he has held since 2021. He has extensive experience in technology and customer success roles across various companies, including Zest Labs and Microsoft.
Work at Medallia
David Crisafi serves as the Global Head of Professional Services & Success for North America at Medallia Experience Orchestration. He has held this position since 2021, contributing to the company's strategic initiatives in the Boston area. His responsibilities include overseeing professional services and ensuring customer success within the North American market. Crisafi played a significant role in the integration process following Medallia's acquisition of Thunderhead in February 2022, demonstrating his expertise in managing complex transitions and enhancing service delivery.
Previous Experience
Prior to joining Medallia, David Crisafi held various leadership roles in professional services and customer success. He worked at Zest Labs, Inc. as the Senior Director of Professional Services & Customer Success from 2017 to 2021. Before that, he was with Progress Software, where he served in multiple capacities, including Client Executive and Director of Professional Services. His career also includes significant positions at Microsoft and Lotus Development, where he gained extensive experience in consulting and client services.
Education and Expertise
David Crisafi earned a Bachelor of Arts degree in Computer Science from Boston University. His educational background supports his professional focus on translating business needs into technology-based solutions. Crisafi is recognized for his unique combination of technical leadership and business acumen, which has been instrumental in driving the adoption of SaaS-based, cloud, IoT, and collaboration products throughout his career.
Background
David Crisafi has a diverse professional background that spans over three decades. He began his career at Lotus Development, where he held various roles, including Senior Programmer/Analyst and Regional Consulting Director. His tenure at Progress Software included roles as Director of Professional Services and Client Executive. Crisafi also co-founded 440labs, where he served as Director of Services & Success until its acquisition. His extensive experience in the technology sector has equipped him with a deep understanding of customer needs and service delivery.
Achievements
Throughout his career, David Crisafi has been known for his ability to drive customer success and enhance service offerings. His leadership in professional services has led to improved client relationships and successful project implementations. Crisafi's contributions during the integration of Thunderhead into Medallia highlight his capability in managing complex organizational changes and fostering collaboration across teams.