Dee N.
About Dee N.
Dee N. is a Professional Services Program Enablement Manager at Medallia, where they have worked since 2021. With a background in customer experience and psychology, Dee has held various roles in leading organizations, enhancing customer experience strategies through advanced research methods.
Work at Medallia
Dee N. has been employed at Medallia since 2021, serving as the Professional Services - Program Enablement Manager. In this role, Dee utilizes advanced research methods in Psychology to enhance customer experience strategies. The position involves tailoring approaches to meet the needs of peers, customers, and business stakeholders, leveraging analytical skills to drive effective program enablement.
Previous Experience
Before joining Medallia, Dee N. held several positions that contributed to expertise in customer experience. From 2019 to 2021, Dee worked at NewDay as Senior Manager, Customer Experience. Prior to that, Dee served as a Voice of Customer Analyst at Webhelp UK for seven months in 2015 and at Serco from 2013 to 2015. Dee also worked at Shop Direct in various roles, including Customer Service Team Manager and Customer Service Advisor, from 2007 to 2012.
Education and Expertise
Dee N. studied at the University of Central Lancashire, where Dee earned a Bachelor's Degree in Applied Psychology from 2001 to 2004. Following this, Dee completed a Master's Degree in Social Psychology at the same institution from 2004 to 2005. This educational background supports Dee's expertise in utilizing psychological principles to enhance customer experience strategies.
Language Proficiency
Dee N. is fluent in both English and Spanish. This language proficiency enables effective communication with a diverse range of clients and colleagues, facilitating better collaboration and understanding in professional settings.