Deepa Hiriyanna
About Deepa Hiriyanna
Deepa Hiriyanna is the Director of Solutions Architecture at Medallia, where she has worked since 2021. She has a diverse background in engineering and business analysis, with previous roles at companies such as Mercedes-Benz, VMware, and Persistent Systems.
Current Role at Medallia
Deepa Hiriyanna serves as the Director of Solutions Architecture at Medallia, a position she has held since 2021. In this role, she is responsible for overseeing the architectural design and implementation of solutions that enhance customer experience and engagement. Her expertise in Salesforce and technology leadership contributes to Medallia's mission of helping organizations capture and act on customer feedback.
Previous Experience in Engineering and Analysis
Before joining Medallia, Deepa held various roles in engineering and business analysis. She worked at Mercedes-Benz Research and Development India as a Senior Lead Engineer from 2010 to 2012. Later, she transitioned to VMware, where she served as a Salesforce Business Analyst in Palo Alto, CA, from 2014 to 2015. Additionally, she worked at Ooyala as a Salesforce Consultant for five months in 2015.
Educational Background
Deepa Hiriyanna has a strong educational foundation in technology and business. She studied at Visvesvaraya Technological University, where she earned a Bachelor of Engineering in Computer Science and Engineering from 1998 to 2002. She then pursued a Master of Science in Software Systems at the Birla Institute of Technology and Science, Pilani, from 2008 to 2011. Deepa furthered her education at the University of California, Berkeley, achieving a Business Analysis certificate from 2015 to 2016, and is currently studying Technology Leadership at the Haas School of Business since 2022.
Career Progression in Salesforce and Solutions Architecture
Deepa's career includes significant roles in Salesforce and solutions architecture. After her time at VMware, she joined Persistent Systems as a Solution Architect in Salesforce Pre-Sales from 2016 to 2018. She also worked as a Salesforce Business Analyst at Persistent Systems from 2015 to 2016. Prior to her current role at Medallia, she was a Solution Architect for Sales & Marketing Systems at Medallia from 2018 to 2021.
Early Career and Technical Support
Deepa began her career in the technology sector at Dell, where she worked as a Senior Technical Support Associate from 2003 to 2004 in Bengaluru, India. She also held a position at Telelogic (now IBM) as Team Lead for DOORS from 2004 to 2008, where she led a team in software requirements management.