Dennis Dofferhoff
About Dennis Dofferhoff
Dennis Dofferhoff is a seasoned professional in the software sector, currently serving as the Sr. Manager of Global Demo Engineering for Experience Orchestration at Medallia. With over 20 years of experience, he has held various roles in pre-sales and business solutions consulting across multiple companies, including Thunderhead and Alterian.
Current Role at Medallia
Dennis Dofferhoff serves as the Sr. Manager of Global Demo Engineering, Experience Orchestration at Medallia. He has held this position since 2022 and is based in the Amsterdam Area. In this role, he globally manages and enhances all demo and innovation capabilities for Medallia Experience Orchestration (MXO) within Medallia Demo Engineering. His responsibilities include innovating and aligning solutions with product and field teams to optimize presentation contexts for solutions consulting.
Previous Experience at Thunderhead
Prior to his current role, Dennis Dofferhoff worked at Thunderhead in various capacities. He served as the Pre-Sales Manager for Continental Europe from 2019 to 2021 and as a Senior Pre-sales Consultant from 2018 to 2019. Additionally, he held the position of Director of Solutions Consulting Centre of Excellence from 2021 to 2022. His tenure at Thunderhead was characterized by a focus on pre-sales activities and consulting within the Amsterdam Area.
Career Background in Business Solutions
Dennis has extensive experience in the software sector, particularly in roles related to business solutions and consulting. He worked at Alterian as a Senior Business Solutions Consultant and Global Team Leader from 2016 to 2018. His previous roles also include Managing Product Consultant at Alterian from 2008 to 2011 and various positions at SDL International, including Senior Solutions Consultant and Business Solutions Consultant. His career spans over 20 years, emphasizing ETL, Customer Analytics, and Omni Channel Campaign Management.
Educational Background
Dennis Dofferhoff studied at De Haagse Hogeschool / The Hague University of Applied Sciences, where he pursued Management of Business Administration and Economics from 1989 to 1992. He furthered his education at the same institution, earning a Bachelor of Science (BSc) in Management and Control of Information Services, Economics, and Informatics from 1992 to 1998. His foundational education began at Rijnlands Lyceum from 1987 to 1989.
Expertise in Customer Experience
Dennis is recognized as part of the first generation of customer experience (CX) professionals. He focuses on understanding, promoting, and selling relevant solutions in the field. His expertise lies in aligning innovative solutions with the needs of clients and the market, ensuring that the solutions consulting teams at Medallia present their offerings effectively.