Dhrupal Joshi
About Dhrupal Joshi
Dhrupal Joshi is a Program Manager at Medallia, where he focuses on optimizing operations for enterprise clients through data insights. He has a background in Information Technology and has held various roles in business analysis and development across several companies in India.
Work at Medallia
Dhrupal Joshi has been serving as a Program Manager at Medallia since 2021. In this role, he focuses on enabling enterprise clients to optimize their operations by leveraging data insights derived from customer feedback. He leads a multidisciplinary team that includes Business Analysts, Senior Business Analysts, Engineers, and industry experts to implement customer experience solutions. His responsibilities also involve driving internal organizational changes aimed at enhancing customer satisfaction based on insights from the Medallia platform.
Previous Experience at Etech Global Services
Prior to joining Medallia, Dhrupal Joshi worked at Etech Global Services as a Lead Business Analyst 2 from 2015 to 2021. During his six-year tenure in Gandhi Nagar, Gujarat, India, he contributed to various projects that focused on improving business processes and customer interactions. His experience in this role helped him develop a strong foundation in data analysis and client engagement strategies.
Educational Background
Dhrupal Joshi completed his Bachelor of Technology (B.Tech.) in Information Technology from Chandubhai S Patel Institute of Technology, Charotar University (CHARUSAT) from 2009 to 2013. He further pursued his education at Symbiosis Institute of Computer Studies and Research, where he earned his MBA in Information Technology from 2013 to 2015. This educational background provided him with a solid understanding of both technical and managerial aspects of the IT industry.
Internships and Early Career
Dhrupal Joshi gained early industry experience through internships at Tata Consultancy Services and Reliance. He interned at Tata Consultancy Services for four months in Gandhinagar from 2012 to 2013, and later completed a three-month internship at Reliance in Ahmedabad in 2014. These internships allowed him to apply his academic knowledge in real-world settings and develop essential skills in business analysis and project management.
Experience at BlazeClan Technologies
In 2015, Dhrupal Joshi worked at BlazeClan Technologies as a Business Development (Pre-sales) professional for six months in the Pune Area, India. In this role, he was involved in identifying business opportunities and supporting sales initiatives, which contributed to his understanding of market dynamics and client needs in the technology sector.