Don Selm
About Don Selm
Don Selm serves as the Senior Director of Customer Experience, Artificial Intelligence, and Analytics at Medallia, bringing over 20 years of experience in consulting, financial services, and hospitality. His career includes leadership roles at various companies, including Domo, Internova Travel Group, and Morgan Stanley, where he developed expertise in business insights and customer relationship management.
Work at Medallia
Don Selm serves as the Senior Director of Customer Experience, Artificial Intelligence, and Analytics at Medallia. He has held this position since 2022. In this role, he focuses on enhancing customer experience through the application of artificial intelligence and analytics, leveraging his extensive background in business insights and data analysis.
Previous Roles and Experience
Prior to his current position, Don Selm worked at several notable organizations. He was the Director of Data Enablement, Governance, and Business Intelligence at Domo, Inc. from 2021 to 2022. He also held the position of Head of Strategy, Planning, and Insights at Internova Travel Group from 2016 to 2018. His experience includes a five-year tenure as Executive Director at Morgan Stanley and a role as Vice President of Customer Success and Strategic Alliances at Persado from 2018 to 2021.
Education and Expertise
Don Selm holds an MBA from the Kelley School of Business at Indiana University, where he studied Finance and Strategic Management. He also studied Mechanical Engineering at Purdue University. His educational background supports his expertise in business insights, proprietary data analysis, and business development, with over 20 years of experience across consulting, financial services, and hospitality.
Skills and Specializations
Don Selm is skilled in customer relationship management (CRM) and vendor relationship management. He specializes in strategic planning, financial planning and analysis (FP&A), and developing actionable recommendations based on qualitative and quantitative data analysis. His knowledge extends to regulatory compliance, risk management, and operational excellence.
Professional Philosophy
Don Selm emphasizes the importance of self-reflection and continual improvement in his professional approach. He quotes Aristotle, stating, 'Quality is not an act, it is a habit.' This philosophy underpins his commitment to enhancing customer experience and driving performance improvements in his roles.