Elaine Demers
About Elaine Demers
Elaine Demers serves as the Sr. Manager of Employee Experience & Engagement at Medallia, where she has worked since 2021. With a background in various roles at Medallia and a focus on organizational psychology, she specializes in analyzing employee feedback to inform business decisions.
Work at Medallia
Elaine Demers has held multiple roles at Medallia since joining the company in 2015. She currently serves as the Senior Manager of Employee Experience & Engagement, a position she has held since 2021. In this role, she focuses on analyzing employee feedback to inform business decisions. Previously, she worked as an Analyst in Customer Experience Strategy for nine months in 2017, and as an Analyst in Professional Services from 2016 to 2017. She also served as an Employee & Customer Experience Consultant from 2020 to 2021 and as a Program Manager in Professional Services from 2019 to 2020. Throughout her tenure, she has designed and implemented a comprehensive listening strategy that includes engagement and pulse surveys.
Education and Expertise
Elaine Demers is pursuing a Master's degree in Organizational Psychology, with an expected graduation date in May 2023. She studied at the University of Hartford, where she focused on Industrial and Organizational Psychology, achieving a Master of Science degree. Prior to this, she earned a Bachelor of Science in Tourism Development and Management from Arizona State University. Her educational background supports her expertise in analyzing employee feedback and developing strategies to enhance employee engagement.
Background
Elaine Demers began her career at Medallia in 2015 as a Coordinator in Workplace Services. She has progressively advanced through various roles, gaining experience in both employee and customer experience. Her work has primarily taken place in locations such as Palo Alto and New York City. Over the years, she has developed a strong understanding of employee engagement strategies and the importance of data-driven decision-making.
Achievements
Elaine Demers has made significant contributions to Medallia through her work in employee experience. She has successfully designed and built a comprehensive listening strategy that incorporates engagement and pulse surveys. This initiative allows the organization to gather valuable employee feedback, which is essential for informed decision-making. Her ability to analyze both quantitative and qualitative data has positioned her as a key player in enhancing employee engagement within the company.