Eleanor Telling
About Eleanor Telling
Eleanor Telling serves as the Director of Professional Services at Medallia, bringing over twenty years of experience in the research industry with a focus on customer and employee experience management. She has held various leadership roles at Ipsos, MaritzCX, and BPRI, and possesses expertise in text analytics and program development for actionable insights.
Current Role at Medallia
Eleanor Telling serves as the Director of Professional Services at Medallia, a position she has held since 2020. In this role, she focuses on delivering insights and solutions that enhance customer and employee experience management. Her expertise in research and analytics supports her efforts in driving organizational change and actionable insights for clients.
Previous Experience at Ipsos
Before joining Medallia, Eleanor worked at Ipsos as the Head of CX Platform & Innovation for one year, from 2019 to 2020. Based in London, she was responsible for leading initiatives that focused on customer experience platforms and innovation strategies, contributing to the company's research capabilities.
Career at MaritzCX
Eleanor Telling spent a significant portion of her career at MaritzCX, where she held multiple roles over 14 years. She served as Associate Director from 2001 to 2015, then transitioned to Director of Solutions Design from 2015 to 2018. Additionally, she was the Head of Analysis from 2012 to 2015. Her diverse roles at MaritzCX allowed her to develop a deep understanding of customer experience management.
Educational Background
Eleanor studied at Imperial College London, where she earned a Master of Science (MSc) in Applied Entomology and Statistics from 1994 to 1995. She also completed her Bachelor of Science (BSc) in Biology from 1991 to 1994. Her academic background provides a strong foundation for her extensive experience in research and analytics.
Expertise in Research and Analytics
With over twenty years of experience in the research industry, Eleanor Telling has developed extensive expertise in text analytics. This skill is a key component of her work in customer and employee experience management, allowing her to help clients across various industries create programs that drive actionable insights and facilitate organizational change.