Emanuel Darko
About Emanuel Darko
Emanuel Darko is an Enterprise Sales Development Representative specializing in customer and employee experience enablement. He has a background in business development and sales, with experience at Medallia and Puzzel, and holds a Bachelor of Arts degree from City, University of London.
Work at Medallia
Emanuel Darko currently holds the position of Enterprise Sales Development Representative at Medallia, where he has been employed since 2022. In this role, he focuses on leveraging Medallia's proprietary AI technology to derive predictive insights from customer interactions. His work is centered around enhancing customer experience and employee experience, which are critical components of Medallia's offerings.
Previous Experience at Puzzel
Before joining Medallia, Emanuel Darko worked as a Business Development Representative at Puzzel from 2021 to 2022. During his tenure, he contributed to the company's growth by engaging with potential clients and promoting Puzzel's customer service solutions. His experience in this role helped him develop skills relevant to customer experience enablement.
Background in Retail at Sainsbury's
Emanuel Darko began his career as a Sales Assistant at Sainsbury's, where he worked from 2017 to 2021. This four-year experience in a retail environment provided him with foundational skills in customer service and sales. His time at Sainsbury's allowed him to understand customer needs and preferences, which he applies in his current role.
Education and Expertise
Emanuel Darko earned a Bachelor of Arts degree in English from City, University of London, completing his studies from 2017 to 2020. His academic background has equipped him with strong communication skills, which are essential in his roles focused on customer experience and employee experience enablement.
Focus on Customer Experience Management
In his professional career, Emanuel Darko specializes in reducing customer churn and enhancing cross-sell and up-sell opportunities through experience management. His expertise in customer experience (CX) and employee experience (EX) enablement plays a significant role in his contributions to Medallia and previous organizations.