Ewelina Ciach
About Ewelina Ciach
Ewelina Ciach serves as the CX Senior Manager for Solutions Consulting at Medallia, focusing on Central and Eastern Europe. With over 18 years of experience in customer experience transformation, she also coaches at Kozminski University and has held various roles in prominent companies like SAP and IBM.
Work at Medallia
Ewelina Ciach serves as the CX Senior Manager for Solutions Consulting at Medallia, focusing on Central and Eastern Europe. She has held this position since 2022, working remotely from Warsaw, Mazowieckie, Poland. In her role, she researches and understands prospects' go-to-market strategies, builds relationships, and identifies solution hypotheses and value drivers. Her work aligns with customer experience goals and metrics, enabling clients to achieve their objectives and realize a return on investment.
Education and Expertise
Ewelina Ciach has a strong educational background in business and digital marketing. She studied at the Warsaw School of Economics, where she pursued a Master's degree in Quantitative Methods in Economics and Information Systems, majoring in Business Information Systems. She also completed doctoral studies, achieving All But Dissertation status. Additionally, she obtained a postgraduate qualification in Digital Marketing from the Digital Marketing Institute. Ciach has multiple certifications in project management, including PMP, PRINCE2, and IPMA, demonstrating her expertise in customer experience transformation and design thinking.
Background
Ewelina Ciach has over 18 years of experience in customer-facing roles across various sectors. She has worked with leading enterprise software companies, including IBM, SAS, and SAP, as well as consulting firms like Accenture. Her previous positions include roles such as Customer Experience Business Area Lead at Roche and Senior Value Advisor & Design Thinking Coach at SAP Customer Experience. Ciach has also contributed to academia as a Lecturer at the Warsaw School of Economics and currently serves as a Customer Experience Design Thinking Coach at Kozminski University.
Achievements
Throughout her career, Ewelina Ciach has focused on shaping customer experience visions and implementing solutions that enhance customer journeys. She has a proven track record of driving customer experience transformations in various organizations. Ciach enjoys mentoring and coaching others on design thinking, creativity, and customer-centricity, contributing to the development of future leaders in the field.