Fatima Zahra El Habachi
About Fatima Zahra El Habachi
Fatima Zahra El Habachi is a Customer Success Manager for EMEA at Medallia, a position she has held since 2021. She has extensive experience in various roles within the energy and consulting sectors, particularly with Schneider Electric, where she worked in multiple capacities over several years.
Current Role at Medallia
Fatima Zahra El Habachi has been serving as a Customer Success Manager for the EMEA region at Medallia since 2021. In this role, she is responsible for ensuring customer satisfaction and success, leveraging her extensive experience in customer relations and account management.
Previous Experience in Customer Success and Account Management
Prior to her current position, Fatima worked at Schneider Electric in various roles, including Strategic Account Manager for the Oil & Gas sector in Iraq, Oman, and the UAE, and as a Global Offer Manager. She also held the position of EMEA Business Development Manager for Digital Field Services at Schneider Electric. Her diverse experience includes roles in business development and account management across multiple countries.
Educational Background
Fatima holds a Master of Science (MSc) in Management and Business Strategy from Grenoble Ecole de Management, completed between 2008 and 2012. She also achieved a Master Specialist in Energy Management from the same institution in 2012. Additionally, she completed an Executive MSc in International Strategy and Diplomacy at The London School of Economics and Political Science in 2020, and participated in the Lead to Achieve leadership program at UNC Kenan-Flagler Business School from 2015 to 2016.
Career Development and Early Roles
Fatima began her career as a Junior Consultant in Webmarketing at MINATEC in France. She later worked as a Business Development Assistant at Dhamma Energy in Spain and as a Research Analyst at DeMatteo Monness LLC in China. Her early roles provided her with foundational skills in marketing and business development, which she built upon in her subsequent positions at Schneider Electric.
Industry Experience
Fatima has accumulated significant experience in the energy and technology sectors through her various roles at Schneider Electric, where she worked for several years in different capacities. Her expertise spans account management, business development, and strategic planning, particularly within the Oil & Gas industry and digital services.