Frantisek Zdvoran
About Frantisek Zdvoran
Frantisek Zdvoran is a Senior Manager and EMEA Lead for Product Experts at Medallia, a position he has held since 2021. He has extensive experience in client support and management roles, particularly at SAP Concur, where he worked for several years in various capacities.
Work at Medallia
Frantisek Zdvoran has been serving as the Senior Manager and EMEA Lead for Product Experts at Medallia since 2021. In this role, he is responsible for leading product expertise initiatives across the Europe, Middle East, and Africa regions. His position is based in Hlavní město Praha, Česko, where he has contributed to the company's efforts in enhancing customer experience and product support.
Previous Experience at SAP Concur
Prior to his current role, Frantisek Zdvoran held multiple positions at SAP Concur. He worked as a Supervisor for Expense EMEA Client Support from 2014 to 2015, and as a Lead for Expense EMEA Client Support in 2013. He also served as Manager of Support Engineering from 2019 to 2021 and as Manager of Expense EMEA Client Support from 2015 to 2019. His experience at SAP Concur spanned various aspects of client support and management.
Early Career at CSC
Frantisek Zdvoran began his career at CSC, where he worked as a Measurement Specialist from 2009 to 2010 and as a Customer Support Representative for six months in 2009. His roles at CSC provided him with foundational experience in customer support and technical measurement.
Education and Expertise
Frantisek Zdvoran studied at Západočeská univerzita Plzeň, where he attended the Faculty of Electrical Engineering from 2003 to 2005 and the Faculty of Economics from 2005 to 2008. He also completed his studies at VOŠ a SPŠE Plzeň from 1999 to 2003. His educational background supports his expertise in engineering and economics, contributing to his professional roles.