Freda Sullivan
About Freda Sullivan
Freda Sullivan serves as the Community Engagement Director at Medallia, where she has worked since 2022 in Scottsdale, Arizona. With extensive experience in customer experience and process improvement, she has held various leadership roles across multiple industries, including positions at American Airlines and American Express.
Work at Medallia
Freda Sullivan serves as the Community Engagement Director at Medallia, a position she has held since 2022. In this role, she leads global Medallia User Group chapters, focusing on sharing best practices and thought leadership in customer and employee experience. Additionally, she has been working as a Principal CX Advisor at Medallia since 2020, contributing to the company's efforts in enhancing customer experience strategies. Her work emphasizes collaboration and empowerment within teams, aiming to foster a customer-centric culture.
Previous Experience
Before joining Medallia, Freda Sullivan held several significant roles. She worked at International Cruise & Excursions, Inc. as the Director of Customer Experience and Process Improvement from 2014 to 2020. Prior to that, she was a Senior Business Process Manager at Verengo Solar for one year in 2013. Her earlier career includes a position as a Sr. Manager of Customer Experience at American Express from 2003 to 2012 and as a Commodity Manager at American Airlines from 1995 to 1997. Additionally, she worked at Honeywell Aerospace as the International Manager of Six Sigma Plus from 1997 to 2003.
Education and Expertise
Freda Sullivan holds a Master's degree in International Business from Western International University, which she completed between 1999 and 2001. She also earned a Bachelor's degree in Logistics, Materials, and Supply Chain Management from Arizona State University, studying from 1990 to 1995. Her educational background complements her extensive professional experience, equipping her with a strong foundation in business acumen and problem-solving skills.
Professional Skills
Freda Sullivan is recognized for her ability to identify strategically critical business opportunities and drive an omni-channel customer-centric culture. She possesses strong problem-solving expertise and is known for building trust-based relationships within organizations. Her skills enable her to effectively liaise with various stakeholders, translating vision into actionable results. Freda has a proven track record of promoting business development and delivering cost efficiencies for companies and clients.