Gerlie M.
About Gerlie M.
Gerlie M. is an Account Executive with experience in inside sales and customer service, currently working at Medallia and Infinit-O since 2021. She holds degrees in International Relations and Marketing Management from Lyceum of the Philippines University.
Work at Medallia
Gerlie M. serves as an Account Executive at Medallia, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction, which is recognized as a vital aspect of business success. Gerlie collaborates with CheckMarket by Medallia to implement strategies that improve customer experiences and outcomes.
Current Role at Infinit-O
In addition to her role at Medallia, Gerlie M. has been working as an Inside Sales Representative at Infinit-O since 2021. Her responsibilities include engaging with clients and promoting services that meet their needs. This dual role allows her to leverage her sales skills while maintaining a strong focus on customer satisfaction.
Education and Expertise
Gerlie M. holds a Bachelor of Science in Business Administration with a major in Marketing Management from Lyceum of the Philippines University, which she completed from 2006 to 2010. Additionally, she studied International Relations with a focus on Diplomacy, obtaining another Bachelor of Science degree in 2007 after four months of study. This educational background equips her with a diverse skill set applicable to her roles in sales and customer service.
Previous Experience at Convergys
Before her current positions, Gerlie M. worked at Convergys as a Customer Service Representative from 2011 to 2014. During her three years there, she developed skills in customer interaction and support, which have contributed to her effectiveness in her current roles.