Gina Milne
About Gina Milne
Gina Milne serves as the General Manager and VP for Europe, Customer Organization at Medallia. With extensive experience in customer success and professional services, she has held various leadership roles at companies such as FICO, Ellucian, and SumTotal Systems.
Current Role at Medallia
Gina Milne serves as the General Manager and Vice President for Europe within the Customer Organization at Medallia. She has held this position since 2022, operating from London, England. In her role, she is responsible for overseeing customer engagement and success across the European region, leveraging her extensive experience in customer operations and professional services.
Previous Experience at Medallia
Prior to her current role, Gina Milne worked at Medallia as the Senior Director of the Customer Organization for the EMEA region from 2019 to 2022. During her tenure, she focused on enhancing customer success strategies and improving service delivery across multiple countries in Europe, the Middle East, and Africa.
Career at FICO
Gina Milne has a significant history with FICO™, where she held various roles from 2009 to 2016. She served as Director of Innovation and IP Management in Global Professional Services, Director of Account Management for Originations and Collections & Recoveries, and Senior Director of Customer Success for Global Cloud/Hosted Solutions. Her roles involved managing customer success initiatives and operational strategies.
Experience at Ellucian
From 2016 to 2018, Gina Milne was the PS/CS Regional Delivery Director for Europe at Ellucian, based in Milton Keynes, United Kingdom. In this position, she was responsible for overseeing the delivery of professional services and customer success initiatives across the European market.
Educational Background
Gina Milne studied at WITS Business School, where she completed the Management Advancement Programme (MAP). This educational background has contributed to her expertise in management and customer operations throughout her career.