Glenn Acosta
About Glenn Acosta
Glenn Acosta is a Technical Support Analyst at Medallia, where he has worked since 2017. He has previous experience in security operations at Twitter, product specialization at Apple, and digital specialization at Nike.
Work at Medallia
Glenn Acosta has been employed at Medallia as a Technical Support Analyst since 2017. In this role, he provides technical assistance and support to clients, ensuring that their experience with Medallia's products is effective and efficient. His responsibilities include troubleshooting issues, guiding users through software functionalities, and collaborating with other teams to resolve complex technical challenges.
Experience at Salesforce
Since 2019, Glenn Acosta has worked at Salesforce as a Mobility Specialist. In this position, he focuses on mobile solutions and services, helping clients optimize their use of Salesforce's mobile applications. His role involves providing support and guidance to users, ensuring they can effectively leverage mobile technology to enhance their business processes.
Previous Employment at Twitter
Before joining Medallia, Glenn Acosta worked at Twitter for a brief period in 2016 to 2017 as part of the Security Operations team. His role involved monitoring and responding to security incidents, contributing to the overall safety and integrity of Twitter's platform during his tenure.
Career at Apple
Glenn Acosta was employed at Apple as a Product Specialist from 2015 to 2017. In this role, he engaged with customers to provide information about Apple products, assisting them in making informed purchasing decisions. His experience at Apple contributed to his skills in customer service and product knowledge.
Education at Foothill College
Glenn Acosta studied at Foothill College, where he gained foundational knowledge and skills that have supported his career in technology and customer support. His education has played a role in his professional development and ability to adapt to various roles in the tech industry.