Greer Warwick Mills
About Greer Warwick Mills
Greer Warwick Mills is a Senior Manager of Customer Onboarding at Medallia, with a diverse background in implementation, training, and customer support across several companies, including Net Health and SAP. Mills holds a Bachelor's degree in Communication and Business Administration from Auburn University and possesses strong skills in sales, team development, and project management.
Current Role at Medallia
Greer Warwick Mills serves as the Senior Manager of Customer Onboarding at Medallia, a position held since 2020. In this role, Mills focuses on enhancing the onboarding experience for customers, ensuring they receive the necessary support and training to effectively utilize Medallia's solutions. The role involves collaboration with various teams to streamline processes and improve customer satisfaction.
Previous Experience at Net Health
Prior to joining Medallia, Mills worked at Net Health as the Director of Implementation & Training from 2015 to 2017. In this role, Mills was responsible for overseeing the implementation of health software solutions and training staff to ensure effective use of the products. This position was based in Birmingham, Alabama.
Experience at SAP
Mills held the position of Business Support Principal at SAP from 2017 to 2020. During this three-year tenure, Mills provided support and guidance to customers, helping them navigate SAP's software offerings. This role also took place in Birmingham, Alabama, contributing to Mills' extensive experience in customer support and software implementation.
Background at Daxko
Greer Warwick Mills has a significant history with Daxko, where they held multiple roles over several years. Starting as a Support Representative in 2007, Mills progressed to Software Trainer/Instructional Design, Solutions Analyst Team Lead, and finally Director of Launch & Education Services by 2015. This diverse experience at Daxko laid a strong foundation in customer service, training, and team leadership.
Education and Skill Set
Mills earned a Bachelor's degree in Communication and Business Administration from Auburn University, completing the program from 2003 to 2007. This educational background supports Mills' broad skill set, which includes team member development, project management, account management, business analysis, and product training and support. Mills is also skilled in sales and pipeline development, critical decision making, and innovative problem solving.