Harold Castro
About Harold Castro
Harold Castro is a Regional Sales Manager currently employed at Medallia in Manila, Philippines. He has a background in technical support and customer service, having worked at several companies in the industry before transitioning to sales management.
Current Role at Medallia
Harold Castro serves as the Regional Sales Manager at Medallia, a position he has held since 2021. In this role, he focuses on driving sales strategies and managing client relationships within the region. His experience in sales and customer service contributes to his effectiveness in this position.
Previous Experience in Sales and Support
Prior to his current role, Harold Castro accumulated extensive experience in customer service and technical support. He worked at Teleperformance as a Technical Support Representative from 2015 to 2017, and later at 24-7 Intouch for a brief period in 2020. He also held positions at TeleTech Philippines and Convergys as a Customer Service Representative.
Education in Mass Communication
Harold Castro studied at Far Eastern University, where he earned a degree in Mass Communication/Media Studies from 2012 to 2015. This educational background provides him with a solid foundation in communication skills, which are essential in his sales and management roles.
Career Progression in Technical Support
Harold Castro's career in technical support includes roles at iQor and Teleperformance. He worked at iQor from 2019 to 2020 and returned to Teleperformance for two years. His experience in these positions has equipped him with the skills necessary for effective problem-solving and customer engagement.
Current Role at Infinit-O Global, Limited
In addition to his role at Medallia, Harold Castro has been working as a Sales Team Lead at Infinit-O Global, Limited since 2021. This dual role allows him to leverage his sales expertise across multiple organizations while contributing to business growth.