Heather Mitchell
About Heather Mitchell
Heather Mitchell is a Senior Program Manager at Medallia, where she has worked remotely since 2021. She previously held various roles at Confirmit and CustomerSat, accumulating over 14 years of experience in project management and customer experience.
Current Role at Medallia
Heather Mitchell serves as a Senior Program Manager at Medallia, a position she has held since 2021. She operates in a remote capacity, contributing to the company's focus on customer experience and insights. Her role involves managing programs that enhance client engagement and satisfaction, leveraging her extensive background in project management and customer experience.
Previous Experience at Confirmit
Prior to her current position, Heather Mitchell worked at Confirmit for 14 years, where she held various roles. She served as a Principal Project Manager from 2007 to 2021, overseeing significant projects in the Greater New York City Area. Additionally, she was the Customer Experience Management Director for 11 months in 2013, focusing on enhancing customer satisfaction and loyalty.
Experience at CustomerSat
Before her tenure at Confirmit, Heather Mitchell worked at CustomerSat as a Senior Project Manager from 2007 to 2012. In this role, she managed projects aimed at improving customer feedback processes and overall client experience, contributing to the company's reputation in customer satisfaction solutions.
Education at Henry Ford College
Heather Mitchell studied at Henry Ford College from 1998 to 2001, completing a three-year program. This educational background provided her with foundational skills that have supported her career in project management and customer experience.