Heena Thanki
About Heena Thanki
Heena Thanki is a Technical Analyst currently employed at Medallia in Toronto, Ontario, Canada. She has a background in business analysis and quality assurance, with previous roles at Etech Global Services and an internship at Medallia.
Current Role at Medallia
Heena Thanki currently serves as a Technical Analyst at Medallia, a position she has held since 2022. Her role involves analyzing technical requirements and providing solutions to enhance customer experience. She is based in Toronto, Ontario, Canada, where she contributes to the company's mission of delivering actionable insights through advanced analytics.
Previous Experience at Etech Global Services
Heena Thanki has extensive experience at Etech Global Services, where she worked in various roles. She served as a Quality Analyst from 2017 to 2019, followed by her position as Associate Business Analyst from 2019 to 2021. In 2021, she briefly worked as a Business Analyst for six months. Her tenure at Etech Global Services spanned four years, during which she developed skills in business analysis and quality assurance.
Internship Experience at Medallia
Before her current role, Heena Thanki completed a five-month internship as a Technical Analyst at Medallia from 2021 to 2022. During this internship, she gained hands-on experience in technical analysis and contributed to projects that focused on improving customer engagement and satisfaction.
Education and Qualifications
Heena Thanki holds a Bachelor of Engineering (BE) in Computer Engineering from MARWADI EDUCATION FOUNDATION-FACULTY OF PG STUDIES AND RESEARCH IN ENGINEERING AND TECHNOLOGY, where she studied from 2014 to 2018. Additionally, she earned a Postgraduate Degree in Project Management from Conestoga College in 2021, enhancing her project management skills and technical knowledge.