Henk Nagel MSc.
About Henk Nagel MSc.
Henk Nagel MSc. serves as the Senior Director of Professional Services at Medallia, where he has worked since 2022. With extensive experience in managing enterprise experience platforms, he has a strong track record in customer retention and revenue growth.
Work at Medallia
Henk Nagel has been serving as the Senior Director of Professional Services at Medallia since 2022. Based in Amsterdam, North Holland, he has been instrumental in managing enterprise experience platforms that deliver critical insights for businesses. His role focuses on enhancing customer experiences and driving organizational growth through effective professional services.
Previous Experience at MuleSoft
Before joining Medallia, Henk Nagel worked at MuleSoft as the RVP Services EMEA North for nine months in 2022. He previously held the position of Regional Services Director EMEA North at MuleSoft from 2020 to 2022. His tenure at MuleSoft involved leading services initiatives across Northern Europe, contributing to customer satisfaction and retention.
Background in Professional Services
Henk Nagel has a long-standing career in professional services, having worked at CommVault for 17 years in various roles, including Director of Professional Services for North & South Europe and Director of Commercial Operations for EMEA Technical Services. His extensive experience includes managing teams and operations across Europe, focusing on customer advocacy and service excellence.
Education and Expertise
Henk Nagel holds a Master of Science (MSc) in Executive Masters in Management from Hult Ashridge, completed between 2010 and 2012. He also earned a Bachelor's degree in Higher Computer Science from HU University of Applied Sciences Utrecht from 1990 to 1994. Additionally, he completed a Management Development program at Rotterdam School of Management, Erasmus University in 2011.
Achievements in Customer Engagement
Henk Nagel has a proven track record in reducing customer churn and transforming detractors into promoters. His expertise includes creating cross-sell and up-sell opportunities that drive significant revenue impacts. His focus on exceeding customer expectations has been a key element in his professional journey.