Igor Romero
About Igor Romero
Igor Romero is a CX Director and EMEA Solution Principal at Medallia, with extensive experience in customer experience and digital transformation across various industries. He has held senior roles at companies such as Capgemini Invent, Telefónica, and Repsol, and has a strong educational background in business and technology.
Current Role at Medallia
Igor Romero serves as the CX Director and EMEA Solution Principal at Medallia, a position he has held since 2021. In this role, he focuses on enhancing customer experience strategies across the EMEA region. His responsibilities include leading initiatives that drive customer engagement and satisfaction, leveraging his extensive background in digital transformation and customer experience.
Previous Experience in Digital Transformation
Prior to his current role, Igor Romero held several significant positions in the field of digital transformation. He worked at Telefónica as the Global Head of Customer Experience from 2019 to 2020 and as a Digital Transformation Senior Manager from 2017 to 2019. His tenure at Capgemini Invent as a Senior Strategy & Transformation Consultant from 2011 to 2014 further solidified his expertise in strategic consulting and transformation initiatives.
Education and Expertise
Igor Romero has a strong educational background with multiple advanced degrees. He studied Telecommunications Engineering at Universidad de Deusto, earning a Master’s degree. He completed an Executive MBA at IESE Business School and participated in the IESE Executive MBA China Module at CEIBS. Additionally, he has pursued further education at MIT Sloan Executive Education, focusing on Organizational Design for Digital Transformation and Mastering Design Thinking. In 2023, he specialized in Artificial Intelligence for Business at the University of Pennsylvania.
Diverse International Experience
Igor Romero has worked across various geographies, including Spain, the UK, France, Germany, Argentina, Brazil, and Peru. This diverse international experience has equipped him with a broad understanding of different markets and business practices. His work spans multiple industries, including telecommunications, aeronautics, and utilities, with a focus on both B2C and B2B segments.
Leadership Philosophy
Igor Romero is a proponent of servant leadership, which emphasizes the importance of serving others while leading. He believes that effective leadership involves supporting team members and fostering an environment that encourages growth and collaboration. His strategic and holistic mindset aids in navigating business transformation contexts, reflecting his commitment to continuous learning and mastery of new disciplines.