Isabella Di Lao
About Isabella Di Lao
Isabella Di Lao is a Project Manager at Medallia, based in Monaco di Baviera, Germany. She has a background in customer success and extensive experience in various roles, including editing, translation, and teaching.
Current Role at Medallia
Isabella Di Lao serves as a Project Manager at Medallia since 2022. She is based in Monaco di Baviera, Baviera, Germania, where she contributes to the Central European operations of the company. In her role, she emphasizes collaboration between customers and employees, aiming to build strong brands. Her focus on customer success is a fundamental aspect of her work, viewing it as essential to business operations.
Previous Experience in Customer Success
Prior to her current position, Isabella Di Lao worked as a Customer Success Manager Italia at Trusted Shops from 2017 to 2021. This role lasted four years and took place in Colonia, Germania. Her experience in this position reinforced her commitment to customer success as a key component of business strategy. Additionally, she held a position as an Editor at Università degli Studi di Firenze in the Laboratorio Editoriale OpenAccess for five months in 2014.
Educational Background
Isabella Di Lao has a diverse educational background. She studied at Liceo Ginnaio Luigi Galvani, achieving a score of 100/100 and completing the deutsche Internationale Abteilung from 2008 to 2013. She then attended Università degli Studi di Firenze, where she earned a Bachelor of Arts in Studi italo-tedeschi from 2013 to 2015. Following this, she pursued further studies at Rheinische Friedrich-Wilhelms-Universität Bonn, obtaining a Bachelor of Arts in Deutsch-Italienische Studien from 2015 to 2018 and a Master of Arts in the same field from 2019 to 2022.
Teaching and Translation Experience
In addition to her project management and customer success roles, Isabella Di Lao has experience in teaching and translation. She worked as an Italian Teacher at Volkshochschule Siebengebirge for four months in 2016. Furthermore, she served as an Independent Translator at BubCon Media GmbH for one month in 2017. These roles contributed to her language proficiency and understanding of cross-cultural communication.