Jack Burnside
About Jack Burnside
Jack Burnside serves as the Enterprise Sales Director for Hospitality at Medallia, where he leverages AI technology to enhance customer experiences. He has held various leadership roles in sales and account management across multiple companies, including Prophix Software and GAN Integrity.
Current Role at Medallia
Jack Burnside serves as the Enterprise Sales Director for Hospitality at Medallia, a position he has held since 2022. In this role, he focuses on leveraging the Medallia Experience Cloud platform to transform customer experiences. His responsibilities include enhancing customer engagement and utilizing AI technology to provide personalized insights for hospitality organizations.
Previous Experience in Sales Leadership
Prior to his current role, Jack Burnside held several senior positions in sales leadership. He worked at Prophix Software as a Senior Account Executive for seven months in 2021, and at BluLogix as Vice President of SaaS for one year from 2020 to 2021. His experience also includes three years as VP of Sales at GAN Integrity from 2015 to 2018, and four years as Director of Sales at Logi Analytics from 2010 to 2014.
Educational Background
Jack Burnside studied at the University of Maryland, where he earned a Bachelor of Arts in Economics from 1992 to 1996. He also attended The College of Wooster, focusing on Geology/Earth Science from 1990 to 1992. His early education was completed at Episcopal High School, where he achieved a high school diploma from 1988 to 1990.
Expertise in Customer Experience Management
Jack Burnside has developed expertise in customer experience management, particularly in the hospitality sector. He specializes in reducing customer churn and enhancing cross-sell and up-sell opportunities. His approach focuses on transforming detractors into promoters by utilizing experience management solutions and advanced analytics.
Career Progression and Roles
Throughout his career, Jack Burnside has held various roles that demonstrate his expertise in sales and marketing. He has worked at companies such as NAVEX Global, where he served as Practice Director for Public Sector Products, and Brightline Compliance as Vice President of Sales. His experience spans across different sectors, including technology and compliance.