Jacob Webber
About Jacob Webber
Jacob Webber is the Regional Director of Client Success EMEA at Medallia, where he has worked since 2021. He has extensive experience in client success roles across various companies, including Mimeo and Stella Connect by Medallia.
Current Role at Medallia
Jacob Webber serves as the Regional Director of Client Success for the EMEA region at Medallia. He has held this position since 2021 and is based in London, England. In this role, he is responsible for overseeing client success initiatives and ensuring that clients achieve their desired outcomes with Medallia's solutions. His leadership has contributed to the overall performance and satisfaction of clients in the EMEA region.
Previous Experience in Client Success
Before joining Medallia, Jacob Webber worked at Stella Connect by Medallia as the Director of Client Success for the East Coast and Europe from 2019 to 2021. He also held the position of Senior Account Manager, Enterprise at Stella Connect from 2017 to 2019. During his tenure, he led his team to exceed retention goals and achieve significant expansion targets, demonstrating a strong focus on client satisfaction and business growth.
Educational Background
Jacob Webber studied Business Management at Marymount Manhattan College, where he earned a Bachelor of Science degree from 2008 to 2012. He completed his secondary education at Pentucket High School from 2004 to 2008. In addition to his formal education, he actively mentors students at his alma mater, assisting them as they prepare for graduation.
Career Development and Early Roles
Jacob Webber began his career in 2012 as an Assistant to the Publicity Team at Finn Partners. He then transitioned to Argyle Executive Forum, where he worked in Content and Programming for nearly a year. Following this, he joined Mimeo, where he served as an Account Executive from 2013 to 2015 and later as a Customer Success Manager for Luxury Retail and Hospitality from 2015 to 2017. These early roles provided him with foundational experience in client relations and account management.
Achievements and Contributions
During his career, Jacob Webber has achieved notable successes, including leading his team at Stella Connect to surpass retention goals and expansion targets. At Medallia, he completed FY22 with his team members exceeding their annual quotas, earning recognition in the Presidents Club. Additionally, he serves as an Advisory Board Member for the Business Department at Marymount Manhattan College, contributing to alumni panels and supporting faculty and staff.