Jake Pilgrim
About Jake Pilgrim
Jake Pilgrim serves as the Director of Solution Consulting for ANZ at Medallia, a position he has held since 2022 in Sydney, Australia. He has extensive experience in customer experience consulting, having worked in various roles at Kantar, Deloitte Digital, and Accenture.
Work at Medallia
Jake Pilgrim currently serves as the Director of Solution Consulting for the Australia and New Zealand (ANZ) region at Medallia. He has held this position since 2022, contributing to the company's efforts in enhancing customer experience solutions. Prior to this role, he worked as a Senior Manager in Solutions Consulting at Medallia from 2019 to 2022, where he focused on delivering consulting services that align with client needs in the customer experience domain.
Previous Experience in Customer Experience Consulting
Before joining Medallia, Jake Pilgrim held various roles in customer experience consulting. He worked at Kantar as the CX Consulting Director for the Asia-Pacific region from 2018 to 2019. Additionally, he served as the Head of Customer Experience for Australia at Kantar for six months in 2019. His experience in this field is complemented by his previous positions at Deloitte Digital and Accenture, where he focused on customer experience management.
Background in Finance and Brokerage
Jake Pilgrim began his career in finance, working as a Commodities Broker at ICAP in London from 2011 to 2014. This role provided him with foundational skills in brokerage and market analysis. Following this experience, he transitioned to consulting roles, where he applied his analytical skills to customer experience strategies.
Education and Expertise
Jake Pilgrim completed his secondary education at Parmiter's School, where he studied subjects including Economics, English, Geography, and Business Studies from 2002 to 2009. He then attended the University of Nottingham, where he earned a degree in Industrial Economics from the Nottingham University Business School between 2009 and 2012. His educational background supports his expertise in economics and business, which he has applied throughout his career.