James Buchanan
About James Buchanan
James Buchanan is a Senior Manager of Customer Success at Medallia, where he has worked since 2021. He has extensive experience in customer success management across various industries and holds multiple Salesforce certifications.
Work at Medallia
James Buchanan has been serving as the Senior Manager of Customer Success at Medallia since 2021. He is based in London, England, and has accumulated three years of experience in this role. His responsibilities include overseeing customer success initiatives and ensuring that clients achieve their business objectives through effective management of customer experiences.
Previous Experience
Before joining Medallia, James worked at Salesforce as a High Touch Success Manager from 2017 to 2021. His role involved managing customer success across various sectors, including Retail, Public Sector, Automotive, and Financial Services. Additionally, he completed a two-month internship at Salesforce.org in 2014 and worked as a UI and QA Tester at Sports Interactive from 2016 to 2017.
Education and Expertise
James holds a Master’s Degree in International Relations and Politics of The Middle East from the University of Leeds, which he completed from 2015 to 2016. He also earned a Bachelor of Arts (BA) in Politics from the University of York between 2012 and 2015. His professional qualifications include three Salesforce certifications and a qualification in PROSCI Change Management, highlighting his expertise in managing organizational change.
Skills in Customer Success
James Buchanan specializes in applying best practices in customer experience (CX), employee experience (EX), and organizational change management. His expertise enables him to assist clients in achieving their business objectives effectively. He has experience managing customer success across diverse industries, which enhances his ability to tailor solutions to meet specific client needs.