Janet Eng
About Janet Eng
Janet Eng serves as the Sr. Director of Professional Services at Medallia, where she has worked since 2013. She holds advanced degrees from the Massachusetts Institute of Technology and UCLA Anderson School of Management, and has extensive experience in performance analysis and supply chain management.
Current Role at Medallia
Janet Eng serves as the Senior Director of Professional Services at Medallia, a position she has held since 2013. In this role, she is responsible for leading professional services initiatives and ensuring that clients receive effective support and guidance. Her tenure at Medallia spans over 11 years, during which she has contributed to the company's mission of enhancing customer experience through actionable insights.
Previous Experience at Caesars Entertainment
Janet Eng has held multiple roles at Caesars Entertainment Corporation. She worked as an Engagement Manager from 2010 to 2012, focusing on client engagement at Caesars Palace and Rio. Following this, she served as the Director of Hospitality for nine months in 2012 to 2013, where she managed hospitality operations in Las Vegas, NV. Her experience in these roles has equipped her with skills in customer service and operational management.
Educational Background
Janet Eng has an extensive educational background, having studied at the Massachusetts Institute of Technology (MIT). She earned a Master of Engineering in Biomedical Engineering and a Bachelor of Science in Chemical Engineering. Additionally, she obtained an MBA in Strategic Operations from UCLA Anderson School of Management, completing her studies from 2008 to 2010. This diverse education has provided her with a strong foundation in engineering and management principles.
Expertise in Performance Analysis and Process Improvement
Janet Eng specializes in performance analysis, which allows her to optimize business processes and outcomes effectively. She has expertise in Six Sigma methodologies, which are essential for process improvement and quality management. Her skills in meeting facilitation ensure productive discussions that drive goal-oriented results. Additionally, she possesses leadership training skills that are vital for developing and guiding teams.
Early Career at Avery Dennison
Janet Eng began her career as a Research Engineer at Avery Dennison, where she worked from 2006 to 2008. During her two years at the company, she gained valuable experience in research and development, contributing to her technical expertise in engineering. This early role laid the groundwork for her subsequent positions in various industries.