Jardiel Barrera
About Jardiel Barrera
Jardiel Barrera is a Program Manager at Medallia, with a background in customer experience and human resources consulting. He has held various roles in companies such as Neta, PwC, and Kavak.com, where he has demonstrated expertise in leading teams and enhancing customer engagement through data-driven strategies.
Work at Medallia
Jardiel Barrera has been serving as a Program Manager at Medallia since 2022. In this role, he focuses on leading cross-functional teams and utilizing data-driven insights to enhance product offerings. His responsibilities include refining customer experience strategies and optimizing user satisfaction. Barrera's work at Medallia contributes to the company's mission of improving customer engagement through actionable insights.
Previous Experience in Customer Experience
Before joining Medallia, Jardiel Barrera held several positions that focused on customer experience. He worked as the Head of Customer Experience at Neta for 10 months in 2021 and as the Customer Experience Strategy Manager at Kavak.com for 6 months in the same year. Additionally, he served as a Senior Consultant and Junior Consultant at CX Team from 2018 to 2021, where he developed strategies to enhance customer engagement and retention.
Consulting Background
Jardiel Barrera has a background in consulting, having worked as a Human Resources Consultant at PwC for 2 months in 2016 and as a Marketing Consultant at Nielsen Marketing ROI for 10 months in 2017. These roles involved providing strategic insights and recommendations to improve business performance across various sectors.
Education and Expertise
Jardiel Barrera studied at Instituto Tecnológico Autónomo de México, where he earned a Bachelor of Engineering in Business Engineering from 2011 to 2017. His educational background equips him with the skills necessary for rigorous market analysis and stakeholder engagement. Barrera combines this knowledge with agile methodologies to deliver competitive products and drive sustainable growth.
Achievements in Product Development
Throughout his career, Jardiel Barrera has been instrumental in defining and refining strategies across international markets. He has a proven track record of driving innovative product and service enhancements in diverse sectors, including e-commerce, telecom, hospitality, and retail. His ability to translate complex insights into actionable product developments has significantly influenced product roadmaps and strategic business decisions.