Jason Carton, Ccxp
About Jason Carton, Ccxp
Jason Carton is a Senior Technical Manager at Medallia, specializing in operational customer experience management and survey design. He has a strong background in data analytics and has held various roles in customer experience and technical management across several companies.
Work at Medallia
Jason Carton has been employed at Medallia since 2020, initially serving as Technical Manager before advancing to Senior Technical Manager in 2022. In his current role, he focuses on operational customer experience management and the design of surveys and reporting systems. His work is based in San Diego, California, where he has contributed to enhancing customer and employee experiences through program design and configuration.
Education and Expertise
Jason Carton holds a Bachelor's of Science in Marketing from the University of Arizona, which he completed from 2010 to 2014. Additionally, he earned a Certificate in Management Information Systems from Santa Monica College between 2016 and 2018. His expertise includes data analytics, particularly in customer and digital experiences, and he specializes in designing programs that improve operational customer experience management.
Background
Before joining Medallia, Jason Carton held several positions that contributed to his expertise in customer experience and technical management. He worked as a Senior Analyst at LRW-CX from 2015 to 2018 and as a Technical Account Manager at AT&T for one year. He also served as a Senior Manager in the CX Practice at Excers Inc. and as a Senior Software Engineer at Halfaker and Associates, LLC.
Career Progression
Jason Carton's career began with a role as a Data Analyst at AT&T in 2013. He transitioned to various positions, including Technical Account Manager at AT&T and Senior Analyst at LRW-CX. His experience spans multiple years in customer experience roles, culminating in his current position at Medallia, where he has been instrumental in developing customer experience programs.