Jason Lockwood
About Jason Lockwood
Jason Lockwood is a Senior Analyst at Medallia in Sydney, Australia, where he has worked since 2021. He has a diverse background in technical training, writing, and publishing, and has authored several books, including a travel memoir and a book about his experiences as an English teacher in Slovakia.
Work at Medallia
Jason Lockwood has been employed at Medallia since 2021, currently holding the position of Senior Analyst in Sydney, New South Wales, Australia. His role involves working with the Medallia LivingLens team, where he sets up new channels and users, and troubleshoots usage issues. Prior to his current position, he joined Medallia in 2020 as a Senior Support Agent, where he assisted both external and internal customers with support issues. Additionally, he writes and edits knowledge articles for the internal support team and external users.
Education and Expertise
Jason Lockwood's educational background includes studying at Shorewood High School from 1980 to 1984, followed by a year at Collège Saint-Vincent Soignies in 1984-1985. He then attended Université Laval from 1986 to 1989, where he earned a Bachelor of Arts degree in French and Secondary Education. His expertise spans technical writing, training, and software engineering, particularly in the context of Document Sciences' products.
Background
Jason Lockwood has a diverse professional background that includes significant contributions to Document Sciences. He served as a lead technical trainer, delivering training on all Document Sciences' products, with a focus on xPression. He was also responsible for the organization, writing, and delivery of developer documentation for xPression versions 1.0 and 2.0. His experience extends to creating and delivering technical demos for prospective customers as a pre-sales engineer.
Achievements
Jason Lockwood has authored two memoirs: 'Two Weeks in Phoenix,' released in 2019, and 'Banana Peels on the Tracks,' which details his experiences as an English teacher in Slovakia during 1992-93. He is currently working on a third book titled 'The Journalist's Son,' which explores themes related to the latter years of the Communist regime in Czechoslovakia and the subsequent two decades following the Velvet Revolution. He is also a Chief Editor and Founding Partner at Bloomwood Media, focusing on writing, editing, and publishing.