Jenna Boccia
About Jenna Boccia
Jenna Boccia is an Account Manager at Medallia, specializing in Living Lens, with a background in customer success and implementation support across various companies. She holds a Bachelor of Business Administration from Wilfrid Laurier University and has accumulated diverse experience in roles related to customer success and operations.
Work at Medallia
Jenna Boccia has been employed at Medallia as an Account Manager for the LivingLens division since 2020. In this role, she is responsible for managing client relationships and ensuring customer satisfaction. Her tenure at Medallia has spanned four years, during which she has contributed to the company's efforts in enhancing customer experience through effective account management.
Previous Experience in Customer Success
Before joining Medallia, Jenna Boccia held several positions that focused on customer success. She worked at LivingLens as a Customer Success Manager from 2018 to 2019, where she was involved in supporting clients and optimizing their use of the platform. Additionally, she served as a Customer Success Associate at Firsthand Inc from 2015 to 2016 and later as a Customer Success Manager from 2016 to 2018, both roles contributing to her expertise in client relations.
Background in Implementation Support and Coordination
Jenna Boccia's early career included a role as an Implementation Support Coach at Canadian Tire in 2013, where she worked for three months in the Toronto area. She also served as a Reimbursement Coordinator at Bayer for three months in 2014. These positions provided her with foundational skills in support and coordination within various organizational contexts.
Internship Experience in Marketing and Operations
In 2014, Jenna Boccia completed a Marketing & Operations Internship at Firsthand Inc in New York City. This internship lasted for three months and allowed her to gain practical experience in marketing strategies and operational processes, further enhancing her skill set in the business field.
Education and Expertise
Jenna Boccia earned her Bachelor of Business Administration (BBA) with a Co-op Option from the Lazaridis School of Business & Economics at Wilfrid Laurier University. She studied there from 2011 to 2015, which provided her with a solid academic foundation in business principles and practices, complementing her professional experiences.