Jennifer Mandungu, MBA
About Jennifer Mandungu, MBA
Jennifer Mandungu is a Senior Sales Director at Medallia, where she utilizes her expertise in AI technology and sales strategies to enhance client experiences. With a diverse background in sales and customer service across multiple companies, she has developed strong skills in negotiating with executives and driving sales initiatives.
Work at Medallia
Jennifer Mandungu currently serves as Senior Sales Director at Medallia, a position she has held since 2022 in San Diego, California. In her role, she specializes in leveraging Medallia's proprietary AI technology to deliver predictive insights for clients. She has successfully led sales initiatives that have contributed to Medallia's leadership in Experience Management. Prior to her current role, she worked as Sales Director for Decibel, which was acquired by Medallia, from 2021 to 2022.
Previous Employment Experience
Jennifer Mandungu has a diverse background in sales and customer service. She began her career at Appco Group as Sales and Marketing Leader from 2010 to 2012. She then worked at Lighthouse Financial Advice and American Express as a Client Service Executive and Customer Care Professional, respectively, during her final year at university. From 2013 to 2015, she served as Territory Account Manager for Benelux, France, and Switzerland at Aspen Technology. She transitioned to Egnyte as Account Manager EMEA from 2015 to 2016, followed by a role as Regional Sales Manager at Act-On Software, Inc. from 2016 to 2017.
Education and Expertise
Jennifer Mandungu holds a Global MBA from Alliance Manchester Business School, which she completed from 2019 to 2021. She also earned a BA (Hons) in Business Management from the University of Brighton between 2008 and 2013. Additionally, she studied Business/Commerce at Angelus Merula in the Netherlands, achieving VWO, equivalent to A levels, from 2002 to 2008. Her expertise includes creating cross-sell and up-sell opportunities using the Medallia Experience Cloud and negotiating contracts with C-Suite executives.
Achievements in Sales Management
Throughout her career, Jennifer Mandungu has demonstrated a strong ability to reduce customer churn and transform detractors into promoters through strategic sales approaches. Her leadership in sales initiatives at Medallia has been pivotal in enhancing the company's market position. She possesses a proven track record of negotiating commercials and contracts effectively across various industries, showcasing her skills in sales management.